Conditions
Shipping Information
We strive to get your order to you as quickly and efficiently as possible. Please find our shipping details below:
- Processing Time: All orders are processed within [Number, e.g., 1-2] business days. Orders are not shipped on weekends or public holidays.
- Domestic Shipping (Germany):Standard Shipping: Delivery within [Number, e.g., 2-4] business days.Shipping Fee: [Price, e.g., €4.90] (Free for orders over [Price, e.g., €100]).
- International Shipping:We ship to Worldwide.Delivery times and costs vary by destination and will be calculated at checkout.
- Tracking: Once your order has shipped, you will receive a confirmation email with a tracking number to follow your package.
Returns & Exchanges
If you are not 100% satisfied with your purchase, we are here to help. You have 14 days from the date of delivery to return your items.
Return Conditions
- Items must be in their original condition: unworn, unwashed, and with all original tags attached.
- The original packaging must be included.
- [Optional: Items on sale / Personalized items] are final sale and cannot be returned.
How to Start a Return
- Contact Us: Email our support team at [Your Email Address] with your order number and the reason for the return.
- Pack the Items: Securely pack the items in the original packaging.
- Ship the Package: Send the return to the following address:
[Your Company Name]
[Street Address]
[Postal Code & City]
[Country]
Return Shipping Costs
- Please note: Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.
- We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Refunds
Once we receive and inspect your return, we will send you an email notification. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [Number, e.g., 5-10] business days.